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The three questions
we get most.
How fast do you actually reply?
Within 24 hours on working days, usually much faster. During filing-season peaks WhatsApp is the quickest channel — it reaches the same team.
Who answers — support staff or someone who knows tax?
People who work on the product and understand the filings. You will not have to explain what GSTR-2B is before explaining your problem.
Where does our data live?
On servers in India, encrypted end to end, handled under the DPDP Act. The privacy policy spells out exactly what we store and why.